Plain-English summary: We collect only what we need to schedule and complete your repair or installation. We never sell your personal information. Because we come to your home or office, we handle your address and device data with extra care.

Who We Are

iFix Cellfone (“we,” “our,” or “us”) is a California-based mobile technology repair and installation business serving the South Bay Area.

We specialize in:

Cell phone and tablet repair
Computer and Mac repair
Smart home installation
Printer and projector setup
Data cabling and networking
Remote IT support and troubleshooting

Our business is unique because we come directly to your home or business location to provide service.

Section 1

Information We Collect

We may collect the following information when you contact us, request service, submit a form, or use our website:

Personal Information

Name
Phone number
Email address
Home or business address
Appointment details
Device information
Messages or communications you send us

Device & Service Information

During repair or installation services, we may collect:

Device model and serial number
Diagnostic information
Operating system version
Repair notes
Photos documenting device condition or completed work

Website Information

When visiting our website, we may automatically collect:

IP address
Browser type
Device type
Pages visited
Website usage information
Cookies and analytics data

Section 2

How We Use Information

We use information only for legitimate business purposes, including:

Scheduling appointments
Providing repair and installation services
Customer communication
Processing payments
Warranty and service records
Improving website performance
Fraud prevention and security
Legal and accounting compliance

We do not sell your personal information.

Section 3

On-Site Services and Device Repairs

Because we provide mobile on-site services, we take customer privacy seriously.

Service Addresses

Your address is used only for scheduling, dispatching technicians, and completing requested services.

Device Access

Our technicians only access the parts of your device necessary to diagnose or complete the requested repair or service.

We do not intentionally access or copy personal photos, messages, emails, files, or accounts unless necessary for troubleshooting and authorized by you.

Photos During Service

We may take photos of devices or installations before and after service for:

Documentation
Existing damage records
Warranty records
Completed installation verification

Remote Support

Remote support sessions are initiated and controlled by the customer. You may end the session at any time.

We do not maintain remote access after the session ends.

Section 4

Customer Responsibility and Data Backup

Customers are strongly encouraged to back up all important data before service.

While we take reasonable care during repairs, iFix Cellfone is not responsible for:

Data loss
Software corruption
Account access issues
Device failures
Existing internal defects
Loss of business or downtime

Certain repairs — especially liquid damage repairs, motherboard repairs, firmware restores, operating system reinstalls, and advanced diagnostics — may involve risk of partial or complete data loss.

Section 5

Authorization to Perform Service

By requesting service, you confirm that:

You are the owner of the device or authorized to request service
You authorize iFix Cellfone to perform diagnostics, repairs, installation, and troubleshooting
You understand some repairs may affect manufacturer warranties or water resistance
You understand certain repairs carry risks due to the condition of the device

Section 6

Pre-Existing Damage

Devices with:

Prior damage
Liquid exposure
Previous repair attempts
Aftermarket parts
Battery swelling
Internal corrosion
Hidden defects

may be more susceptible to failure during repair.

iFix Cellfone is not responsible for failures caused by pre-existing conditions or hidden internal damage discovered during service.

Section 7

Communications

By submitting a form or booking service, you agree that we may contact you regarding:

Appointment confirmations
Technician updates
Repair status
Estimates
Invoices
Warranty support
Follow-up service

SMS Messages

If you opt into SMS communications:

Message and data rates may apply
You may opt out anytime by replying STOP

We do not send spam text messages.

Section 8

Payment Processing

Payments are securely processed through third-party payment providers.

We do not store full credit card numbers on our servers.

Payment providers may maintain their own privacy and security policies.

Section 9

Cookies and Analytics

Our website may use:

Essential cookies
Functional cookies
Analytics tools

These technologies help improve:

Website performance
Security
User experience

We do not sell browsing data or use invasive advertising trackers.

Section 10

We do not sell, rent, or trade your personal information.

We may share limited information only with trusted service providers necessary to operate our business, including:

Payment processors
Scheduling systems
SMS/email providers
Website hosting providers

We may also disclose information if required by law.

Section 11

Data Retention

We retain customer information only as long as reasonably necessary for:

Service records
Warranty support
Accounting purposes
Legal compliance
Fraud prevention

Customers may request deletion of personal information where permitted by law.

Section 12

Security

We use reasonable technical and organizational measures to protect customer information, including:

SSL/HTTPS encryption
Password-protected systems
Restricted access to customer records
Secure third-party services

However, no system can guarantee 100% security.

Section 13

Limitation of Liability

To the maximum extent permitted by California law, iFix Cellfone shall not be liable for indirect, incidental, or consequential damages arising from services provided, including:

Data loss
Device failure
Business interruption
Downtime
Loss of profits

Our total liability for any claim shall not exceed the amount paid for the specific service provided.

Section 14

California Privacy Rights

California residents may request access to personal information, correction of inaccurate information, or deletion of personal information, subject to legal exceptions.

We do not sell personal information.

To submit a privacy request: Support@iFixCellFone.com

Section 15

Children’s Privacy

Our services are not directed toward children under 13, and we do not knowingly collect personal information from children.

Section 16

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on this page with a revised effective date.

Your continued use of our website or services constitutes acceptance of the updated policy.

Section 17

Acceptance of This Policy

By using our website, submitting a form, booking an appointment, or requesting service, you acknowledge that you have read and agree to this Privacy Policy.

Section 18

Contact Us

iFix Cellfone
South Bay Area, California

iFix Cellfone — Privacy Inquiries

Questions about this policy or your personal information.

📞 (408) 538-2100 ✉ Support@iFixCellFone.com 🌐 https://ifixcellfone.com

This Privacy Policy was last reviewed and updated on May 17, 2026.

Privacy Policy